FAQ

Nous avons créé plusieurs Steadyracks pour convenir à différents types de vélos. Les supports de montage de nos supports sont tous identiques, seuls les bras ont des longueurs et des largeurs différentes pour s'adapter aux différentes tailles de vélos. Pour trouver le Steadyrack adapté à votre vélo, veuillez consulter la page Nos produits pour apprendre comment mesurer votre vélo avec précision.

Avec un Steadyrack, il n'est pas nécessaire de soulever ou de jongler avec vos vélos. Il suffit de serrer le frein arrière, d'attraper le guidon et de marcher à reculons pour soulever le vélo sur la roue arrière. Regardez notre démonstration du levage de vélos lourds dans notre eBike Rack.

Oui, nos cinq supports pivotent jusqu'à 160 degrés, à gauche et à droite.

Votre pneu ne doit avoir qu'un contact partiel avec le support arrière pour qu'il puisse remplir sa fonction. Il suffit de placer la roue arrière du côté où vous souhaitez faire pivoter le vélo.

Il fonctionne universellement avec toutes les largeurs de pneus, y compris les gros pneus. Les pneus étroits s'enfoncent généralement plus profondément dans le support (que les pneus larges).

Accrocher un vélo dans un Steadyrack ne causera aucun dommage à votre cadre, fourche ou roue. Aucune partie du cadre du vélo ne touche le support, seul le pneu avant est protégé par les bras en acier.

Steadyrack are assembled using a specific tension for the nuts that hold the central spine to the top and bottom mounting brackets. (torque setting = 5nM) This setting is designed to give sufficient tension to the pivot to ensure bikes can be loaded on any angle without the rack moving around too much. When you remove the 2 plastic caps from the top and bottom the nuts are exposed. You can loosen both nuts and it will free up the rack more and equally you can tighten them to lock the rack into position. We recommend you maintain them so the racks are stiff but can still be pivoted.
The rack can be quite stiff when you use it for the first few times then it loosens up a bit. This is due to the type of fibre washers we use to assist with the stiffening effect.

The racks are designed to cover a wide range of tyre widths. Some wider tyres will fit tightly in between the arms of the rack. As long as you can still release them by pulling on the handlebars with minimal force it's fine. It actually helps to ensure the bikes can't be easily dislodged. If you find you have to use excessive force to remove the bike you may need to change to a larger version of the racks.

No, it's not possible to lock the rack solid in one position. You can tighten the nuts sufficiently that the rack will be very hard to pivot which will effectively hold it in the one position. To do this you need to remove the 2 plastic mounting bracket covers (end caps) and tightening the 2 nuts that attach the central pivot bar to the mounting brackets. We recommend you check your fixings to your wall carefully and make sure they are very secure if you do this as any pressure sideways will put extreme pressure on the mounting brackets fixings.

No, you can load and unload the bike at any angle provided that the central pivot bar nuts are set to the factory setting of 5nM.

It really depends on the width of your handlebars and the pedals. It will fold until the handlebars touch the wall but not quite 90 degrees or flat to the wall. For a normal road bike bar, we would allow about 400mm or around 16 inches, and for a MTB with wider bars probably around 1m or 39 inches (give or take).

En rangeant vos vélos verticalement avec un Steadyrack, vous pourrez les faire pivoter jusqu'à 160 degrés dans chaque direction, les plaçant ainsi plus près du mur. Cela permet non seulement de gagner de l'espace au sol, mais aussi de gagner de l'espace dans les zones plus petites, ce qui est utile lorsque vous partagez l'espace avec une voiture. La possibilité de faire pivoter les racks d'un côté à l'autre, combinée à la conception du bras, permet une flexibilité d'emplacement et un gain d'espace bien supérieurs à ceux de tout autre produit. Le design breveté et révolutionnaire de Steadyracks permet de gagner de l'espace au sol et peut être monté sur pratiquement n'importe quel mur, avec seulement 350 mm entre chaque rack. Grâce à l'action de rotation/pivotement, les vélos stockés dans un Steadyrack peuvent se chevaucher et, lorsqu'ils ne sont pas utilisés, les bras se replient simplement pour gagner encore plus d'espace.

The Steadyrack won’t work with a rear wheel because of the derailleur and gears.  One of the main features is the way you roll your bike in and out; you don’t use a lifting action so you can do away with hooks. It’s very easy to balance the bike on the back wheel and push forward until the front tire engages and then it just rolls up and drops into the 2 v shaped cradling points. The bike is then resting on a cushioned tyre not hanging by a hook.

We’ve listened to your feedback, and we now have a new and improved design for our Rear Tyre Rests, including a larger Rear Tyre Rest for Fat Rack. The Rear Tyre Rests are now available in three different sizes: Small, Medium and Large. The Small Tyre Rest is compatible with bikes stored in the Classic Rack and Fender Rack. The Medium Tyre Rest is compatible with bikes stored in the Mountain Bike Rack and eBike Rack. The Large Tyre Rest is compatible with bikes stored in the Fat Rack.

Nous sommes désolés, mais nous n'avons pas actuellement de solution adaptée à votre taille de pneu et qui permette également l'installation d'un garde-boue. Si votre garde-boue/barre est de type clipsable et n'est pas relié à l'essieu avant par des tiges métalliques, il devrait fonctionner correctement avec le Fat Rack.

Steadyrack Classic, Fat, Fender Mountain Bike and eBike Racks all come in Black only. However, you can customise your racks with our End Caps, which come in red, blue, green, yellow, orange and grey. Watch our End Cap installation video here.

Yes - all our racks are compatible with most types of locks, including chain, cable and D-locks. It is also important that you do not rely on the rack arms, as the bolts holding these to the rack frame can be undone.

Great question! The best process is to put the rear brake on and walk backwards to raise the bike up onto the rear tyre. This ensures that there is minimal effort used and absolutely no lifting required.

Comme le Steadyrack est conçu pour être la solution ultime de stockage sans élévation, vous pouvez être sûr que le stockage de votre vélo dans un Steadyrack ne causera aucune tension sur votre dos. La conception sans levage permet de ranger facilement même les vélos lourds. Pour en savoir plus sur les avantages du Steadyrack , cliquez ici.

Oui, nous avons un support pour vélos électriques qui est parfait pour le rangement de vélos électriques lourds avec des garde-boue ou des pare-boue.

The Fender Racks will suit exactly the same bikes as the Classic Rack except the Fender rack will also work with bikes that have fenders or mudguards, whereas the Classic is only suitable for bikes without fenders and mudguards. The Fender rack will also only accommodate for bikes up to 25kg/55lbs.

Due to the small space between the front tyre and the down tube on TT bikes you would need a Fender Rack or eBike Rack.

Unfortunately, any wheels that are less than 16" in diameter will not fit in any of our Steadyracks. If you store a bike with smaller wheels, you risk not having the tyre come into contact with the two V-shaped cradling points, meaning the fork will rest on the rack before the tyre.

We found some success with placing Velcro straps on the bottom arm to shorten the distance between the 2 points, however the bikes are not as stable, and you would need to strap the wheel to the upper arm of the rack with Velcro as well.

Some of the newer plus size MTB tyres have extra-large shoulder lugs (tread) which take the overall width past the actual measurement marked on the sidewall. If your tyres have extra wide lugs you can still work to our sizes in our guide but it will be a tighter fit and will mean you have to push it into the rack and pull harder on the bike to dislodge it when you remove it. So yes it should fit in a Mountain Bike Rack but will be a firm fit. If you don’t want to do that you should go to the next size up to the Fat Rack. The bike will sit nicely in the rack but the front wheel may fall to one side slightly due to the larger gap but it will be very easy to unload.

Nous ne recommandons pas de dépasser les limites de poids fixées pour chaque porte-bagages. Le poids supplémentaire et la force exercée pour faire rouler un vélo plus lourd sur le Fender Rack pourraient faire plier les bras. En respectant les poids indiqués pour chaque porte-bagages, vous éviterez d'endommager le porte-bagages ou votre vélo. Si votre vélo est plus lourd et possède des garde-boue ou des ailes, consultez notre porte-bagages pour vélos électriques.

We have 5 models to suit a wide variety of bikes. The best model for your bike depends on the wheel rim diameter and tyre width of your front wheel. Please visit our website to work out which rack you need.

Nous ne recommandons pas de stocker des vélos dont les roues ont un diamètre inférieur à 16 pouces dans nos supports. Si vous stockez un vélo avec des roues plus petites, vous risquez que le pneu n'entre pas en contact avec les deux points d'appui en forme de V, ce qui signifie que la fourche reposera sur le support avant le pneu.

Nous avons réussi à placer des bandes Velcro sur le bras inférieur pour réduire la distance entre les deux points, mais les vélos ne sont pas aussi stables et il faut également attacher la roue au bras supérieur du support avec du Velcro. 

Yes! This is a common concern for many bike owners with these types of brakes and suspension. When your bike is hung up vertically, the fluid in your forks will run towards the seals and keep them lubricated. This will prolong their use, so it's actually good for your bike and forks to hang it vertically on our bike racks. If you have hydraulic brakes on your bike the fluid will run down when the bike is hung, so we advise pumping the brakes a few times when you take the bike off the rack if it's been there for a while. The shocks shouldn't leak when the bike is hung up, however if they do it's a good indication that the seals may need replacing. Read our blog post for more information about storing bikes with hydraulic brakes in Steadyracks.

L'une des principales caractéristiques de notre conception est le fait qu'il s'agit du support le plus adapté aux roues en carbone. La pression exercée sur le vélo est moins importante que celle exercée par la conduite et c'est certainement mieux que les crochets. La roue est calée entre les deux points d'appui en forme de V créés lorsque les bras sont rabattus et le pneu amortit la roue et le vélo. Si vous utilisez un Steadyrack, vous n'aurez absolument pas besoin d'entretenir vos jantes ou vos roues.

Steadyracks are actually the perfect solution for storing carbon frame bikes and wheelsets! This is because our racks cradle the whole front wheel tyre, meaning there is no direct contact with the wheelset or bike frame. Additionally, there is less risk of damage from and to surrounding bikes as the racks are made to pivot and are hung by rolling the bike into the cradle instead of lifting the bike onto a hook.

Our MTB rack is wider and longer to accommodate the larger tyres on mountain bikes, however your 1.75 inch tyres will still sit securely in the MTB rack. You'll find there's some slight movement of the bike within the rack due to the rack being larger than the Classic Rack, however the bike is still completely secure within the MTB rack if you wish to use that one.

Nos guides de conception et d'espacement peuvent être téléchargés sur notre site web.

Chaque support est fourni avec :

1x support/support de roue arrière en plastique, qui doit être fixé au mur dans l'axe de votre roue arrière (voir nos instructions d'installation et nos vidéos pour plus d'informations).

4 boulons et chevilles pour l'installation du support.

2x vis plus petites et chevilles pour le support de pneu arrière.

INSTRUCTIONS D’INSTALLATION

1 an de garantie gratuite

There are four mounting holes on each mounting plate. You should only use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontal aligned holes are for fixing into masonry.

Consultez notre page de conseils d'installation pour plus de détails.

L'espacement de vos rayonnages dépend de l'espace que vous souhaitez économiser au sol, au mur, ou un peu des deux. Nous avons créé un guide pratique de placement mural pour vous aider.

Gagner de l'espace au sol 

Si vous voulez économiser de l'espace au sol, vous devrez accrocher vos porte-vélos plus loin les uns des autres afin de pouvoir utiliser le pivot pour les plier plus près du mur. Si vous voulez les replier autant que possible, il est préférable de les espacer suffisamment pour que les vélos ne touchent pas le support voisin lorsqu'il est replié. 

Gagner de l'espace sur les murs 

Si vous voulez gagner de la place sur le mur, vous pouvez les accrocher plus près les uns des autres. Attention, plus ils sont proches les uns des autres, moins ils pourront pivoter avant de toucher les vélos de part et d'autre de celui auquel vous accédez. Vous devrez peut-être aussi décaler les hauteurs (une vers le haut et une vers le bas) pour éviter que les guidons ne se touchent. L'avantage de notre conception est que vous pouvez placer vos vélos à une distance de 350 mm l'un de l'autre, voire plus près encore dans certains cas, mais vous pouvez toujours créer un espace d'accès en faisant pivoter les vélos de chaque côté.

Économisez les deux

Nous avons constaté qu'en plaçant vos supports à la même hauteur et à environ 600 mm les uns des autres, vous obtenez un peu des deux. Les vélos peuvent être repliés les uns sur les autres, mais ils ne dépasseront dans votre espace au sol que de la moitié de ce qu'ils feraient s'ils étaient à angle droit. Cela signifie souvent que vous pouvez faire entrer une voiture dans votre espace de stationnement à côté de vos vélos.

Il s'agit d'un guide uniquement, nous vous recommandons donc de vérifier la taille de vos vélos, le type et la largeur du guidon et l'espace disponible au mur et au sol. Pour plus d'informations sur l'espacement, consultez notre page Guide de placement mural.

All Steadyracks are supplied with M8 Hex bolts and 10mm x 50mm masonry wall plugs for the racks and M6 screws and8mm x 35mm masonry wall plugs for the rear tyre rest. Wall plugs are for masonry use only. You will require a 10mm masonry drill bit for the 10mm wall plug, and an 8mm masonry drill bit for the 8mm wall plug.

Veuillez consulter notre page Conseils d'installation pour des instructions détaillées.

Comme les fixations métriques ne correspondent pas toujours à la taille exacte des mèches dans les différentes régions, si vous n'êtes pas sûr, nous vous conseillons d'apporter les chevilles murales fournies avec votre rack à votre quincaillerie locale ou à un expert, et de leur demander la taille de mèche adaptée à votre équipement et à votre installation.

N'oubliez pas que vous aurez besoin d'une taille différente pour le repose-pneu arrière. 

It is recommended that you use all four M8 screws, and both M6 screws. Each Steadyrack comes with 4x bolts and plugs for installing the rack and 2x smaller screws and plugs for the rear tyre rest. There are four mounting holes on each mounting plate and you will only need to use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontally aligned holes are for fixing into masonry or other solid surfaces. Steadyracks cannot be fixed to any fragile surface including drywall, gyprock, plasterboard etc. They must be fixed to structurally sound surfaces capable of taking the weight of the bike and rack. Visit our Installation advice page for detailed instructions.

As long as the door is solid and not hollow then yes and the fixings provided are suitable to install on to a solid timber door.

You can fix rails across the studs at your preferred mounting height and then you can space your racks along the rails. Another option is to fix a sheet of plywood (10-13mm, or 1/2 inch thick) across the top of your wall lining or studs and then screw your racks to the ply in the exact location you want them.

No.
Steadyracks can be installed into any structurally sound vertical surface.
It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike. The wall plugs/anchors supplied are for masonry use only.

Steadyracks can be installed into any structurally sound vertical surface. Fixings are provides for installing to Timber or Masonry (brick/concrete). If you wish to install the rack to any other type of surface - such as steel you will need to purchase additional fixings.
It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike.

Nous recommandons d'installer le support de roue arrière avec votre porte-vélo Steadyrack, mais si les circonstances vous empêchent de l'installer, le porte-vélo fonctionnera quand même comme prévu. Vous constaterez peut-être que votre roue arrière bouge plus que d'habitude sans le support, mais il n'est pas indispensable de l'installer.

Ideally no. The bike should be suspended above the floor to allow it to freely pivot. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide. Refer to our installation instructions for how to work out your optimum mounting height.

All bikes will vary in their ideal mounting height. Refer to our installation guide for how to work out your optimum mounting height. We've also created a handy Wall Placement Guide to help space your racks.

Si vous installez vos supports à un endroit où ils seront directement exposés aux éléments, cela annulera notre garantie. Ils montreront des signes de rouille et le métal deviendra terne avec le temps ; cependant, la fonctionnalité ne sera pas affectée si nos instructions d'entretien régulier sont suivies. Le plastique est traité contre les UV et ne devrait pas changer d'aspect s'il n'est pas exposé directement au soleil.

Using Steadyracks to transport bikes is possible, however, it will void the warranty of the rack if done. If you decide to proceed with using the racks to transport bikes, the bikes must be tied to the racks using velcro straps or similar, to prevent excessive load being placed on the rack during transit. If the bikes bounce up and down when stored in the rack, this can cause the arms to bend and bike to dislodge.

The two vertical holes are for timber installation and the two horizontal holes are for masonry installation.

It is possible to install a tandem bike in a Steadyrack. However, the rack will need to be mounted higher to allow for the length of the tandem bike. You also need to ensure that the tandem bike doesn't exceed the maximum weight limit of the rack you have chosen. Please note, it can be more difficult to mount a tandem rack in a Steadyrack due to the length of the bike.

Installing your Steadyrack using tamper proof bolts will provide a higher degree of security to prevent theft. We recommend using a D Lock and Cable. It is also important that you do not rely on the rack arms, as the bolts holding these to the rack frame can be undone. We also recommend not leaving bikes in out of the way public or vulnerable places even when locked as it is almost impossible to prevent a professional thief from stealing a bike using cordless power tools.

No the racks are not made from stainless steel. The steel is a high quality coated carbon steel and is chrome plated.

Our racks are made from high quality coated carbon steel, while our plastic housing is made from a tough, impact resilient plastic.

Our racks are not made from recycled products, however, all of our racks are made from recyclable materials as well as all of our packaging.

Our preference would be to manufacture in our home country Australia however we are not able to produce our products cost effectively here. Even though we don’t manufacture at home we are employing staff, consultants, and service providers in many countries including our headquarters in Australia; if it weren’t for our Chinese factory we would not have a business and we would not be employing anyone.  

Yes – the warranty lasts for a period of five years effective from the purchasing date. You may also register online to extend the warranty. Please read our warranty page on our website for full information.

We work hard to ensure that Steadyrack is manufactured to the highest standard. However if you find a fault or you are dissatisfied with your Steadyrack for any reasons, please visit our website to complete our returns form.
If you change your mind, you have 30 days to return your Steadyrack products in new, unmounted condition. Please note, any return shipping costs must be covered by the customer as agreed to in the terms and conditions when purchasing on our website.

Nous acceptons les retours (conformes à notre politique de retour) dans nos entrepôts situés en Europe, au Royaume-Uni, au Canada, aux États-Unis et en Australie.

Une fois qu'une commande a été traitée, elle ne peut être annulée et l'article doit être renvoyé à Steadyrack conformément à la politique de retour. 

L'acheteur ne peut pas suspendre les commandes passées au vendeur, sauf avec le consentement écrit préalable du vendeur et seulement si l'acheteur rembourse au vendeur toutes les pertes subies en raison de cette suspension ou de cette annulation, y compris, mais sans s'y limiter, tous les dommages indirects et consécutifs et les dépenses qui en découlent. L'ordre de l'Acheteur de suspendre ou d'annuler une commande peut être considéré comme une répudiation, rendant l'Acheteur immédiatement responsable des pertes, dépenses et autres dommages subis.

It isn’t uncommon for couriers to split parcels into different consignments if there is more than one carton in a shipment. Your shipment has in this instance. The second consignment of your shipment will be delivered 1-2 business days after the first. If you still have not received your final shipment, please contact Steadyrack Support and we will endeavour to resolve the issue for you.

Please send an email to support@steadyrack.com and we will be able to provide you with information about any dealers near you. 

We can ship products anywhere in the world. If your city/country is not listed on our site please contact support@steadyrack.com with your details and we can arrange a shipping quote for you. 

Nous disposons d'entrepôts répartis dans le monde entier pour expédier nos porte-vélos le plus rapidement possible aux foyers et aux entreprises du monde entier. Nous expédions depuis l'Europe, le Royaume-Uni, le Canada, les États-Unis et l'Australie. Consultez nos délais d'expédition estimés et vérifiez si votre pays peut bénéficier de la livraison gratuite.

Shipping times and deliveries vary depending on your country, region and location. Your estimated shipping delivery time will show at the checkout. However, please keep in mind that these may not take into account courier operating days, public holidays and other delivery variables. Once you have placed your order online, it can take from 1 – 3 business days to process your order.

Please visit our Dealer or Distributor page and complete the form and one of our sales team members will be in touch shortly.

The reason you have received two different models, is because we recently made a slight tweak from the V-shape to the U-shape. This is a completely aesthetic tweak and both rear tyre rests that you received are functionable. The V-shape has been discontinued, so if you wish to replace them with the U-shape rest, then we are happy to offer you the new U-shape rest valued at €7.99, free of charge, if you are happy to cover the shipping costs.

No, this is a prototype that is still in a research and development stage.

Oui, nos supports sont parfaits pour les immeubles d'habitation où le parking se trouve dans un environnement sécurisé et non exposé directement aux intempéries.

Yes, you can find a wide variety of spare parts available to purchase on our website. If you have any further enquiries, please send an email to support@steadyrack.com and we will be able to provide you with information about parts.

As we use a higher grade of plastic the plastic components of our racks can withstand temperatures within the range of -20 degrees to 70 degrees celcius

Our racks are made to be used under full cover; garages, sheds, or even indoors. Providing that your rack is installed under full cover, it is suitable for coastal conditions. It is recommended that if installing your Steadyrack in coastal conditions that you regularly clean your rack with warm, soapy water to remove any salt build-up which can cause corrosion. Ensure to dry the rack completely after cleaning. Care and maintanence instructions can be found on the installation instructions and on our website. Disclaimer; If you install your racks anywhere they will be directly exposed to the elements including anywhere outside it will void our warranty.

We understand the price can be prohibitive, however our price is as it is for two reasons. The first is that we genuinely believe it reflects the quality and innovation behind our product, and the second is that once you buy a Steadyrack, you have it for life as it is over engineered and built to last (likely longer than your bike!).

Forward your request to partnerships@steadyrack.com and we will be in touch with you shortly.